Refunds and cancellation
Last updated:
Cancel any time
Open the Polar customer portal, sign in with the email you bought with (Polar emails you a code), and cancel your Lookover Pro subscription. Pro stays active until the end of the period you have already paid for. After that your key moves to the Free plan (2 reviews a month); the key itself does not change, and you can upgrade again later with the same key.
The Free plan has no charge, so there is nothing to cancel or refund.
Refunds
Polar (polar.sh) is the merchant of record for Lookover: it is the seller, and it processes refunds under the Polar Buyer Terms. Our policy on top of that:
- First purchase, not working for you: if Pro does not work for you, email us within 14 days of your first Pro payment and we will ask Polar to refund it in full.
- Charged by mistake (for example a renewal you meant to cancel, or a duplicate charge): email us within 14 days of the charge and we will ask Polar to refund it, provided you have not used the reviews it paid for.
- Service problem: if Lookover was unavailable or broken for a large part of a period you paid for, tell us and we will work out a fair refund or credit.
- Otherwise, payments for periods that have already started are not refunded, but you can cancel so you are not charged again.
None of this limits any right to a refund or cancellation you have under the consumer laws of the country where you live.
Refunds are paid by Polar, normally to the original payment method. When a refund also ends your subscription, your key keeps working on the Free plan.
Chargebacks
Please contact us or Polar before disputing a charge with your bank; we can usually sort it out faster. Chargebacks are handled by Polar under its terms.
How to ask
Email support@lookoverreview.com from the address you bought with, and include your Polar order or receipt number if you have it.